Maintenance

Clearwood UK products are factory prepared and finished under controlled conditions and will give you excellent service if they are stored and maintained correctly on site prior to installation.

Product Maintenance and Storage

Please remember that all our joinery products should be treated with care as if they were a piece of fitted furniture. Treat Clearwood UK products well from the outset and they will provide continued quality throughout their life.

Guarantees

Product Guarantee Comments
30 year wood guarantee Preservative Treatment 30 Years Against Fungal decay and insect infestation.
10 year weather seals guarantee Weather Seals 10 years Manufacturer's Warranty
10 year ironmongery guarantee Ironmongery 10 years Manufacturer's Warranty
10 year glass guarantee Glazing 10 years Manufacturer's Warranty on Factory or on Site Glazing that’s carried out by Clearwood UK
5 year glass guarantee Fully Bedded Glazing System 5 years Manufacturer's Warranty on Factory or on Site Glazing that’s carried out by Clearwood UK
Product Guarantee Comments
Primer / Basecoat Stain None Products are not supplied in primer or basecoat stain
Semi Finished (Primer & Undercoat) 6 Weeks Finishing coat must be applied prior to installation and glazing and/or within 6 weeks of delivery
Fully Finished Opaque (Paint)

Up to 10 years

(Subject to climate conditions)
  • The fully finished opaque guarantees cover against cracking, flaking and embrittlement, this is provided that an annual inspection is made and any required maintenance is carried out immediately, as detailed in our product installation and maintenance pack*.
  • Please note that in direct sunlight, hot or centrally heated environments, these conditions can cause the natural seepage of resin pockets in the timber or around knots to become mobilised. This can result in a residue or extractive stain appearing on the surface however this does not constitute a fault in the material or the workmanship.
  • These conditions can also cause moisture or vapour to be removed from the timber which may result in splits or movement of the timber substrate and the coating system, especially around the joints of components. Unfortunately this is beyond our control and does not constitute a fault in the materials used or the workmanship.
Fully Finished Translucent (Stain)

Up to 6 years

(Subject to climate conditions)
  • The fully finished translucent guarantees cover against cracking, flaking and embrittlement, this is provided that an annual inspection is made and any required maintenance is carried out immediately, as detailed in our product installation and maintenance pack*.
  • Please note that in direct sunlight, hot or centrally heated environments, these conditions can cause the natural seepage of resin pockets in the timber or around knots to become mobilised. This can result in a residue or extractive stain appearing on the surface however this does not constitute a fault in the material or the workmanship.
  • Also these conditions can cause moisture or vapour to be removed from the timber which may result in splits or movement of the timber substrate and the coating system, especially around the joints of components. Unfortunately this is beyond our control and does not constitute a fault in the materials used or the workmanship.

Please Note -

  • Colour variations in the timber may occur, as this is a natural product, however this does not constitute a fault in the material or the workmanship.
  • Preservative treated products must have any cut, planed or drilled sections retreated and finished to Clearwood UK’s Specification Immediately (See product info pack supplied with orders)
  • Replacement Windows and Door sets - the reveals or aperture must be sterilized prior to fitting the new product.
  • The over painting of the weather seals or brush pile must be avoided as this will result in poor operation and performance.
  • All finishing warranties are subject to the environmental conditions of the site location and adherence to the care and maintenance procedures laid down by the manufacturer under the condition of sale

Failure to follow these recommendations’ and instructions, can result in the loss of your guarantees as well as poor product performance

**Clearwood Joinery reserves the right to change any guarantee specification without prior notice**

*Installation and maintenance pack supplied with all orders.Product Maintenance and Storage

Handling
Always ensure that the site or delivery address has adequate labour or mechanical lifting availability to safely offload and transport the product on site without causing any damage. Any damage that is reported after delivery will be deemed as a chargeable repair or replacement

Site Storage for Windows & Door sets
This is not recommended on a long term basis. All Clearwood UK products should be stored in a clean dry area and kept away from other site activities that could cause damage to the timber, glass, ironmongery or factory finishes. Please note that the prolonged exposure of semi finished products to ultra violet light, damp or wet conditions will cause the ingress/penetration of moisture. This must be avoided at all costs whilst our products are being stored as this can result in your guarantees becoming invalid.

Always place factory finished and glazed products on bearers and store vertically. Leave any protective wrapping on the product until it is ready for installation, care must be taken when removing protective wrapping so as not to damage the paint finish or glazing.

If supplied as unglazed frames, these can be stored flat, cill to head, but care must be taken to avoid damage to the product.

Always keep sashes in the closed position during the building process and any on site glazing should also be carried out with the sashes closed.

Allow sufficient spacing between each product to stop handle or cill damage, for ease of handling and to maintain good air circulation around the products. Always avoid storing products in extremes of light or temperature, or in rooms where wet trades are taking place. If rooms are not ventilated or de-humidified during this type of work the air moisture content can affect the timber and glass through condensation and water penetration. Ironmongery may also be affected.

Finishes
Fully Finished
Products that are fully factory finished using our micro porous paint system, must be maintained to prevent any moisture ingress or penetration into the timber during the products service lifetime.

Annually Window and Door products should be wiped down and inspected. Any wear and tear damage should be repaired on an ongoing basis and if necessary repainted with a micro pours paint or stain system - applied to the paint manufacturer’s specification and recommendations. See product installation and maintenance guidelines.

Semi Finished - Primed & Undercoated
Annually Window and Door products should be wiped down and inspected. Any wear and tear damage should be repaired on an ongoing basis and if necessary repainted with a micro pours paint or stain system and applied to the paint manufacturer’s specification and recommendations. See product installation and maintenance guidelines.

Failure to follow these recommendations and instructions will result in the loss of guarantees, as well as poor product performance.

See Also





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